Privacy Policy

Islamic Items Clearance Service (IICS-UK Ltd)

Company Name: IICS-UK Ltd
Registered in England and Wales: Company No. 16786859
Registered Office: 5 Concept Court, Kettlestring Lane, York, YO30 4XF, England

Last Updated: October 2025

1. Introduction

This Privacy Policy explains how IICS-UK Ltd (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website, book a collection, or purchase books from us.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal information is:

IICS-UK Ltd
5 Concept Court, Kettlestring Lane, York, YO30 4XF, England
Company Number: 16786859
Email: (as listed on the Contact page of our website)

3. Information We Collect

We may collect and process the following types of personal data:

• Identity Data: name, title, and contact details (email, phone, address).
• Transaction Data: details of payments made to and from you, and records of services purchased or provided.
• Collection Data: information about books you ask us to collect or sell, including photographs or descriptions you provide.
• Technical Data: IP address, browser type, time zone, device information, and website usage analytics.
• Communication Data: correspondence with us by email, phone, or through online forms.

4. How We Collect Information

We collect information in several ways, including:

• When you fill in forms on our website.
• When you book a collection or make a purchase.
• When you contact us by phone, email, or post.
• Automatically, through cookies and analytics tools when you browse our site.

5. How We Use Your Information

We use your personal data to:

• Process your orders, payments, and collections.
• Provide valuations, offers, and purchase confirmations.
• Communicate with you about your transactions and account.
• Comply with legal and financial obligations.
• Detect and prevent fraud or unauthorised activity.
• Improve our website, products, and services.
• Send service-related updates or communications required by law.

6. Legal Basis for Processing

We process personal data only when permitted by law. The lawful bases we rely on include:

• Contractual necessity – to perform a contract with you or take steps at your request before entering into one.
• Legal obligation – to comply with applicable laws and regulations.
• Legitimate interests – to operate and improve our business, prevent fraud, and ensure network security.
• Consent – where you have given explicit permission (for example, for marketing communications).

7. Sharing Your Information

We may share your information with trusted third parties where necessary for legitimate purposes, including:

• Payment processors to handle secure online payments.
• Courier and logistics providers for book collection or delivery.
• IT and website hosting providers.
• Professional advisors (e.g. accountants or legal representatives).
• Law enforcement or regulatory authorities, if required by law.

We do not sell, rent, or trade your personal data with third parties for marketing purposes.

8. International Data Transfers

We primarily store and process personal data within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions or approved contractual clauses in accordance with UK data protection law.

9. Data Retention

We keep your personal data only as long as necessary for the purposes described in this policy, including for legal, accounting, or reporting obligations.

• Order and payment data: retained for 6 years (legal recordkeeping).
• Customer correspondence: retained for up to 2 years.
• Analytical and website data: retained for up to 26 months (depending on cookies and analytics settings).

10. Data Security

We use appropriate technical and organisational measures to protect your personal information against accidental loss, misuse, or unauthorised access. This includes secure payment processing, encrypted communications (HTTPS), and restricted staff access.

11. Your Rights

You have the following rights under UK data protection law:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal data (“right to be forgotten”).
• The right to object to processing based on legitimate interests.
• The right to restrict processing in certain circumstances.
• The right to data portability (to receive your data in a commonly used format).
• The right to withdraw consent at any time (where applicable).

To exercise any of these rights, please contact us using the details below.

12. Cookies

Our website uses cookies and similar technologies to enhance functionality, analyse traffic, and improve user experience. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy (if published separately).

13. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing personal data.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website and take effect immediately upon posting. You are encouraged to review it periodically.

15. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how your data is handled, please contact:

Data Protection Officer
IICS-UK Ltd
5 Concept Court, Kettlestring Lane, York, YO30 4XF, England
Email: (as listed on the Site’s Contact page)

16. Complaints

If you believe we have not handled your personal data lawfully, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk, though we would appreciate the opportunity to address your concerns first.